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Top 7 Customer Questions
Before partnering with a cleanroom services provider, make sure they are able to answer these seven questions.
ARAMARK has more than 25 years of successful partnerships with leading
companies in all industries requiring a cleanroom environment. This
experience has shown us seven questions that managers of successful
cleanrooms need to have answered by their cleanroom services vendor.
- Q. How can you supply all our needs?
A. We offer a complete line of services and products to satisfy your
needs. If you are looking for reusable garments, disposable garments
or a combination of both, we can help you.
- Q. How can you help ensure that we will not suffer negative process
impacts?
A. All our processing plants are ISO 9001:2000 certified
and follow the same washing procedures. This means that you will
receive consistently high quality processing and service. It also
means a secondary facility can fill your needs in the case of an
unplanned interruption of service.
- Q. How can you help us control our costs?
A. Our exclusive CleanTrak, the industry's first real-time,
web-based garment management system, locates garments and provides
online information 24/7. This technology enables the customer to
curtail garment losses to save money, track the wear history of each
garment from start to finish, protect against cross-contamination,
and ensure proper receipt of assigned garments.
- Q. How do you ensure that we will receive a quality product?
A. ARAMARK conducts a rigorous evaluation process and extensive testing
before any product is added to our catalog. In addition, our industry
experts will work with you to tailor a customized program to make sure
you only get the products and services that are right for your needs.
- Q. How do you ensure that I will be taken care of?
A. ARAMARK's dedicated team of service, quality assurance, and sales
personnel work together with each customer to provide a level of service
that meets or exceeds your expectations. This includes being on-call 24
hours a day. Additionally, our Service Excellence Program provides
quarterly, in-person sessions where we continue to explore ways to lower
costs and improve service.
- Q. How will you help us navigate change as we grow?
A. Most importantly, we go out of our way to listen to our customers.
This is built into our quarterly review meetings. But we don't stop
there. We also listen every day. Our industry experts offer support
and make recommendations on how new products and services can help
reduce costs and enhance your processes.
- Q. How will you make my life easier?
A. ARAMARK works with each customer to develop a customized program
tailored to your specific needs. On top of this, our Quality Assurance
team is in constant contact with your program to ensure process
integrity. Our Service Excellence Program is designed to make sure all
your concerns are taken care of. All of this adds up to a service you
can trust, so you can focus your attention on more important matters.
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